Refund & Return Policy

Our return policy provides customers with a 14-day window from the date of receipt to initiate a return request.
To be eligible for a return, the product must remain in its original condition, unused, and in its original packaging. Proof of purchase is also required.
To request a return, please contact us via email at dmmeltsnmore@outlook.com.

If your return is approved, instructions will be provided, including the return address. Kindly note that items returned without prior authorisation will not be accepted for processing.
For further enquiries or clarification regarding returns, please contact us at dmmeltsnmore@outlook.com

Damages and Product Issues

We strongly encourage customers to carefully inspect their orders upon delivery. If you receive an item that is defective, damaged, or incorrect, please notify us promptly, allowing us to evaluate the issue and provide an appropriate resolution.

Exceptions /Non-Returnable Items
Please note that wax melts are non-returnable unless the item is incorrect. Should such a situation occur, we ask you to contact us at dmmeltsnmore@outlook.com for further assistance.

Additionally, we regret to inform you that items purchased on sale cannot be returned.

Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund request. If approved, the refund will be issued via your original payment method.

Please note that it may take your financial institution or credit card provider some time to process the refund.